Privacy policy

Last updated: April 12, 2026

 

Privacy Policy

 

At Sukh Sehaj, we value the trust you place in us. We are dedicated to maintaining the highest standards of data security and transparency regarding your personal information.

By using our website https://sukhsehaj.in , you give your consent to the collection and use of your data as outlined in this policy. Please review this page periodically, as we may update these terms to reflect changes in our practices or legal requirements.

 

This Privacy Policy is an electronic contract established under the Indian Contract Act, 1872, and is published in compliance with the Information Technology Act, 2000 and its 2011 and 2021 Rules. This document is a legally binding agreement between you and GurNain Global Services (operating under the brand name Sukh Sehaj) and does not require physical signatures. By using this platform, you consent to our data practices as governed by these Indian statutes. We ensure your personal information is handled with the reasonable security standards required for a sole proprietorship under law.

 

This website is operated by GurNain Global Services (“Company” or “we” or “us” or “our”) under the brand name Sukh Sehaj, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Website is powered by Shopify, which enables us to provide the services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Data We Collect

When you interact with Sukh Sehaj, we collect information that allows us to provide a personalized and efficient shopping experience:

  •         Direct Information: We collect your name, email, phone number, and shipping address when you create an account or place an order.
  •         Browsing Data: You can browse our site anonymously. However, once you provide personal details, we use them to enhance your experience. We may track your IP address, browser type, and the pages you visit to better understand our users' preferences.
  •         Communications: We store records of your feedback, messages on our boards, or direct correspondence (emails/letters) to provide customer support and resolve disputes.

How Data is Collected

When you interact with Sukh Sehaj, we gather information through three primary channels to ensure a personalized and secure shopping experience:

 

 Information Provided Directly by You:

o   Account & Order Data: We collect your name, email address, phone number, and physical shipping/billing addresses when you create an account or complete a purchase. This is essential for contract fulfillment under the Indian Contract Act, 1872.

o   Identification for High-Value Orders: For certain high-value items or international shipments, we may request additional identification details as required by Indian customs or tax regulations.

o   Customer Support: We maintain records of your queries, feedback, and any correspondence sent to info@sukhsehaj.in to assist in dispute resolution and service improvement.

 

·        Information Collected Automatically (Device & Tracking):

o   Technical Identifiers: Upon visiting https://sukhsehaj.in, our servers (via Shopify) automatically log your IP address, browser type, operating system, and device type.

o   Behavioral Data: We track your "clickstream" data, which includes the pages you view, products you add to your cart, and the duration of your visit. This helps us understand user preferences and optimize our store layout.

 

·        Information from Third-Party Sources:

o   Payment & Logistics Partners: We receive transaction confirmation and fraud-risk signals from our payment gateways. We also receive real-time delivery status and "Proof of Delivery" (POD) data from our shipping partners to ensure your order reaches you safely.

o   Social media: If you interact with our brand on platforms like Instagram or Facebook, we may receive basic profile information that you have authorized those platforms to share.

 

Payment Security & Financial Data

Your financial security is our priority.

  • Sukh Sehaj does NOT collect or store sensitive details like credit/debit card numbers, CVVs, or bank passwords
  •  All transactions are processed through secure, authorized payment gateways. Any sensitive payment data is handled solely by the payment provider or stored securely on your own device. We waive all liability for data breaches caused by user negligence, such as sharing login credentials.

Use of Cookies

We use "cookies" (small data files) to analyze website traffic, measure the success of our promotions, and ensure a safe browsing environment.

  •           Functional Cookies: These help you stay logged in and remember items in your cart.
  •           Third-Party Cookies: You may encounter cookies from third parties on certain pages. While you can disable cookies in your browser settings, doing so may limit your access to some features on our site.

How We Use Your Information

We use your demographic and profile data to:

  •            Fulfill your orders and provide requested services.       
  •        Troubleshoot technical issues and prevent fraudulent activity.
  •            Inform you about new collections, offers, and updates (you may opt-out of marketing at any time).
  •           Conduct optional surveys to better tailor our products to your interests.

Sharing Your Information

To serve you better, Sukh Sehaj may share your data under the following circumstances:

  •          Affiliates: We may share data with our corporate group for internal business purposes.
  •          Service Providers: We share your information with trusted companies that help us run our store and deliver your orders:
  • Platform Provider:  We use Shopify to power our online store. You can read how Shopify uses your personal information in the Shopify Privacy Policy.
  • Shipping & Logistics: We share your name, address, and phone number with our trusted delivery partners strictly to deliver your selected items.
  • Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users and the general public.

·       No Third-Party Sales: We do not sell your personal data to third parties for their independent marketing purposes.

 

User Responsibility

While we implement rigorous security measures, we strongly advise users to take personal precautions. This includes using updated anti-virus software, secure firewalls, and avoiding the use of public, unsecured servers for transactions. Sukh Sehaj is not responsible for data leaks resulting from user-side omissions or actions.

 

Grievance Redressal or Opt-Out

If you want to remove your contact information or if you have any privacy concerns, please contact our Grievance Officer:

Naindeep Kaur

Email Id: info@sukhsehaj.in

Contact Number: +91 9217713634

We will acknowledge all grievances within 48 hours.